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“It helped us automate common workflows while keeping approvals and audit trails in place.”

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Aarav Shah, Operations Lead
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Frequently asked questions

What is an AI agent in this product?

An agent is a task-focused assistant that can read context, follow rules, and take actions like drafting responses, creating tasks, or routing requests, with approvals where needed.

How is this different from a chatbot?

Chatbots reply to messages. Agents clarify intent, pull the right context, and complete workflows within defined guardrails and audit controls.

Can I control what agents are allowed to do?

Yes. You define permissions, approval steps, source boundaries, and escalation rules. Nothing runs without the controls you set.

Do agents use my data for training?

No. Your data is not used to train models. You control retention policies and approved sources.

What happens if an agent is unsure?

Agents ask clarifying questions or escalate to a human based on your rules. They don’t guess or act blindly.

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